THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.
The content of the pages of this website is for your general information and use only and is subject to change.
Please take a few minutes to read through the terms and conditions as these form the basis of the contract. Further information can be provided on request.
DEPOSIT & PAYMENT POLICY
When placing an order for wedding cakes I require a 30% booking fee, this is a non-refundable and non-transferable fee to secure the date you require and is also to cover the necessary time given to your order prior to your wedding date including the purchase of specific items. Final payment for wedding cakes is due no later than 2 weeks before the wedding date. If the final payment is not received a reminder may be sent, if no further payment is made, I will consider the order cancelled and the deposit lost.
For celebration cakes a minimum deposit of 30% is required (unless otherwise agreed). All deposits are non-refundable. For celebrations cakes final payment will be due on collection unless otherwise agreed.
Deposits and full payment can be made via bank transfer, cheque or cash.
FOOD ALLERGY DISCLAIMER
Cakes in France is NOT an allergy-free kitchen. I cannot guarantee that the products are free from ingredients that may affect those with food allergies. At Cakes in France I recognise the seriousness of food allergies and recommend that you contact us before you place an order to inform us of any food allergies that you or your party may have, I reserve the right to decline any orders for clients with serious food allergies. Cakes in France will not assume any liability for adverse reactions to our products.
The following ingredients are used in my kitchen:
• Milk and other dairy products
• Nuts: peanuts, pecans, walnuts, almonds, cashews, coconut
• Wheat and gluten
Please note that some food colourings may influence behaviour in children.
I charge 60 cents per km (round trip) plus toll charges. I deliver within a 100km radius of Septfonds. Collection of orders is free.
TRAVELLING WITH THE CAKE
DO NOT place the cake on a seat in the car, seats are slanted and can damage the cake. The cake should be placed either in the boot or the foot well of the car. A non-slip mat or bubble wrap is helpful. If it is placed on the footwell do not place anything on the seat above that could fall, for example a handbag. Extra care should be taken when driving as some elements may be delicate. I cannot take any responsibility for damage to cakes when collected and transported by customers.
All cakes / cupcakes should be placed on a flat surface and stored at room temperature in the box provided. They should be kept out of direct sunlight. Freezing or refrigerating our cakes or cupcakes is not recommended. Please note cupcakes should be consumed within 2 days and cakes within 3 days.
CHANGES TO YOUR ORDER
I aim to meet all your requirements and understand that sometimes situations occur which can result in you wanting to change your order. Please contact me as early as possible to ensure any changes can be actioned, generally 4 weeks’ notice is required for any changes and any changes may be subject to changes in cost depending on the design details.
Please note all hired items must be returned to me directly within 5 days of the wedding/ event, please do not leave any items at the venue unless otherwise agreed with me. Failure to return a cake stand to me within 5 days or in cases of loss or damage your hire deposit will be lost. Hire charges vary
If a customer would like fresh flowers, rather than sugar flowers on their wedding cake, it is the customer’s responsibility to source the florist/flowers, unless specifically agreed with me. Once the cake has been set-up at the venue, and the cake has been signed for, Cakes in France does not take any responsibility for any damage to the cake from the fresh flowers, or the placement on the cake of the fresh flowers. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants. You will be asked to nominate someone to sign for the cake once it has been delivered and set up. They will be provided with specific instructions
It is the customer’s responsibility to ensure that any fresh flowers displayed on or next to the cake do not contain pesticides and are food-safe (non-toxic). Cakes in France can take no responsibility for the flowers being food safe.
The weather in the South of France can never be guaranteed. Sometimes we experience extreme temperatures. I will discuss potential issues with you beforehand depending on your circumstance so that you can make the best provisions to keep the cake at its best.
I cannot accept responsibility for any melting of the cake once it has left my possession, as I have no control over the environment / venue temperature. I can however advise you of designs that are less susceptible to melting and do everything within my control to reduce the impact on the cake.
Most cakes contain small proportions of inedible items; it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption e.g. Support dowels in tiered cakes, ribbon, wires in sugar flowers, Swarovski crystals, flower picks & flower tape etc. They will be noted on your delivery form and signed for.
COLOURS AND DESIGN
You may wish to supply us with sample colours (i.e. ribbon / material). Whilst an exact match cannot be guaranteed we will endeavour to meet your requirement as far as possible. This also applies to food colourings and icings. I can only create your finished order from what I interpret from the wording of your order; therefore, it is vital you check everything is correct. It may not be possible to create exact specifications when modelling food, however I will work with you, often using sketches to ensure you are happy with the design.
Products made by Cakes in France are made by hand and accordingly there will be minor variations in appearance. All photos, illustrations and descriptions displayed on my page are for guidance purposes only.
I will photograph your cakes and reserve the right to use any photographs for display or promotion without compensation to you.
Cancellation by the customer: If the order is cancelled, your deposit is non-refundable and non-transferable, payment is required for all expenses already incurred on behalf of the finished product.
For weddings, if you cancel you will lose your deposit. This is to cover monies lost as Cakes in France will have turned away other business for your order, it is very unlikely I could re-fill the date at such short notice.
The same applies for celebration cakes
Cancellation by Cakes in France: We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, illness, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. In the event of exceptional circumstances, such as serious illness, Cakes in France will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order and will refund you any monies already paid.
Postponements: In the event that you wish to postpone your wedding please let us know as soon as possible, your previous booking will be considered cancelled will be subject to the cancellation policy above and a new booking will be placed for the new date. If you wish to re-book for a new date this will be subject to a further booking fee to secure the new date. New bookings will be subject to any price increases since the original booking was made. Any monies paid over the booking fee will be carried over to your new date.
All cakes require a signature on delivery / collection, this indicates you are happy with the product received. If you are not happy please ensure you make this known when accepting your cake. This gives us the opportunity to correct any problems. We are not responsible for mistakes made by the customer i.e. incorrect / misspelled names or incorrect choice of cake. We always keep samples of our products for a reasonable time. In addition, we always take photographs of the cakes prior to delivery / collection.
Complaints are extremely rare in the world of cakes and I have never had a complaint or been unable to fulfil an order. Some complaints may require further investigation and an immediate refund may not always be possible. Cakes, or part of cakes and cupcakes, must be returned within 24 hours to ensure we are able to fairly assess the nature of the complaint. The cake must have been stored at the correct temperature and in the box that I supplied, out of the sun and away from damp conditions or heat. If you are complaining and would like a refund you must return at least 75% of the uneaten product within 24 hours of delivery.
We do not refund for customers that have simply changed their mind or if the cake has been damaged out of our care.
Please note icing may crack as it dries out which is out of my control and why we recommend you consume your cake as soon as it is cut. We do not accept complaints for not liking the taste of our products mainly because individual's tastes are different. We can offer a tasting service for a small fee which allows you the opportunity to taste our products should you wish to do so prior to ordering.
ACCEPTANCE OF CAKE UPON COLLECTION/DELIVERY
The customer will be asked to sign a sheet that will state the following:
I confirm that this cake has been collected / delivered (delete as applicable) in good and undamaged condition. No responsibility can be taken by Cakes in France for any subsequent damage once the cake has been handed over to the customer or venue. Cakes in France will not be liable should the customer believe there are any problems with the cake once it has been accepted, this includes design, colour etc.